Patient Care Liaison Officer – £26,000 + excellent benefits- West End


Based in the West End our client is looking for Patient Care Liaison Officer for a busy Private Practice – Salary of 26k p.a. plus Excellent Benefits – Medical, Dental, Private Pension plans + 28 days holiday!

This is a great patient-facing role for someone who likes to be busy whilst delivering an outstanding customer service, to facilitate the patient’s journey from initial appointment to post-operative care.

Main responsibilities:

  • Provide the patients with all the information that they need
  • Communicate surgical procedures to the patients
  • Update patients records
  • Answer telephone queries, manage Outlook queries and distribute emails accordingly
  • Perform general administrative tasks
  • Manage waiting list/cancellations/priority bookings
  • Take minutes of meetings
  • Create deposit reports
  • Support both the patients and Patient care coordinators team

Main attributes:

  • Self motivated; a problem solver with excellent organisational skills
  • Team Player/Ability to work independently when necessary
  • Outstanding communicator with customer service skills
  • Strong IT skills
  • Good time management
  • A minimum of 2 years customer service


The Patient Care Liaison Officer will report to the Clinic Manager.  Work is based on shifts, typically 08:00-16:30, 09:00-17:30, 09:30-18:00.